solu77
Privacy Policy

This Privacy Policy applies to all personal data processed by solu77 in connection with the operation of the solu77 online gaming platform, accessible at solu77.net, and all related services including account management, payment processing, customer support, and promotional communications. solu77 acts as the data controller for all personal information collected via the platform. By creating a solu77 account or otherwise using the platform, you acknowledge that your personal data will be processed in accordance with this Policy. If you do not agree with any part of this Policy, you should not use the solu77 platform and should contact [email protected] to arrange account closure.

Data We Collect

solu77 collects personal data through several channels: directly from you when you register an account or interact with the platform, automatically through your use of the website, and in limited circumstances from verified third-party sources such as payment processors and identity verification services. The categories of data collected are described below.

Account Registration Data

When you create a solu77 account, you are required to provide the following information:

• Full legal name as it appears on your government-issued identity document;
• Date of birth for the purpose of confirming you meet the 18+ age requirement;
• Residential address, including your city or district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi);
• Email address used for account communications and notifications;
• Mobile number associated with your bKash, Nagad, Rocket, or Upay wallet where applicable;
• Username and password chosen by you to secure your solu77 account.

Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) programme, solu77 may request copies of identity documents including your National Identity Card (NID), passport, or other government-issued photo identification. We may also request proof of address such as a utility bill or bank statement, and proof of ownership of the payment method used for deposits.

Financial Transaction Data

solu77 records details of all deposits, withdrawals, and gaming transactions associated with your account. This includes transaction amounts in BDT, payment method references, transaction timestamps, and the outcome of each wager placed. This data is necessary for financial reconciliation, responsible gaming monitoring, and anti-money laundering compliance.

Technical and Usage Data

When you visit solu77.net or use the platform, our systems automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, session duration, pages visited, and referring URL. This data is used for security monitoring, platform optimisation, and fraud detection.

Communications Data

If you contact solu77 via email or the support system, we retain a record of that correspondence including your contact details, the content of your messages, and the outcome of any support requests. This allows us to maintain a consistent support history and resolve recurring issues effectively.

How We Use Your Data

solu77 processes your personal data only where a legitimate purpose and lawful basis exists for doing so. The table below summarises the primary purposes for which your data is used and the corresponding lawful basis for each:

Marketing Communications

solu77 may send you promotional emails, bonus notifications, and seasonal offers (for example, during Eid, Pohela Boishakh, Victory Day promotions, or BPL and IPL cricket season campaigns) where you have given your explicit consent to receive such communications. You may withdraw this consent at any time by updating your communication preferences in your solu77 account settings or by emailing [email protected] with the subject line "Unsubscribe".

Automated Decision-Making

solu77 uses automated systems to detect unusual account activity, potential fraud, and bonus abuse patterns. In certain circumstances these systems may place a temporary restriction on your account pending manual review by the solu77 compliance team. If your account is affected by an automated decision, you have the right to request human review of that decision by contacting support.

Data Sharing and Disclosure

solu77 does not sell or rent your personal data to third parties. We share your information only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

Payment Processors

To facilitate deposits and withdrawals in BDT, solu77 shares relevant financial details with certified payment processing partners including the operators of bKash, Nagad, Rocket, Upay, and the international card networks Visa and Mastercard. These processors operate under their own privacy policies and are bound by contractual data protection obligations when handling solu77 player data.

Game Software Providers

Casino games on solu77 are delivered by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. A limited set of technical session data (such as your session token and game round identifiers) is shared with these providers solely for the purpose of delivering game functionality. These providers do not receive your full identity details or financial information.

Identity Verification Services

solu77 may engage third-party identity verification providers to assist with KYC document validation. Any personal data shared with such providers is subject to strict contractual confidentiality obligations and is used exclusively for the verification purpose.

Legal and Regulatory Disclosure

solu77 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory mandate. In such cases solu77 will disclose only the minimum data necessary to satisfy the legal obligation and will, where permitted by law, notify the affected account holder.

Cookies and Tracking Technologies

solu77 uses cookies and similar tracking technologies to operate the platform effectively, maintain your session while you are logged in, remember your preferences, and analyse how the platform is used so that we can continue improving your experience.

Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, protect against cross-site request forgery, and enable the cashier and game interfaces to operate correctly. These cookies cannot be disabled without affecting core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors navigate solu77.net, which pages are visited most frequently, and where users encounter errors. This data helps solu77 identify and fix usability issues. No personally identifiable information is captured by these cookies.
• Functional Cookies: These cookies remember your preferences such as your chosen display language (English) and notification settings so that you do not need to re-configure them each time you visit the platform.
• Marketing Cookies: Where you have provided consent, marketing cookies may be used to deliver personalised promotional content relevant to your gaming activity on solu77. You may opt out of marketing cookies at any time via your browser settings or by contacting support.

Managing Cookies

Most web browsers allow you to control cookie behaviour through their settings menus. You can typically configure your browser to block all cookies, accept only first-party cookies, or delete existing cookies. Please be aware that disabling strictly necessary cookies will prevent you from logging in to your solu77 account and using core platform features.

Data Security Measures

solu77 implements a multi-layered security framework to protect the personal data it holds against unauthorised access, accidental loss, destruction, or disclosure. The key technical and organisational measures in place include:

• SSL/TLS Encryption in Transit: All data exchanged between your browser and solu77.net is encrypted using current SSL/TLS protocols, preventing interception by any party on the network path between your device and our servers;
• Encryption at Rest: Sensitive personal data including KYC documents and payment references are stored in encrypted form on solu77's servers using industry-standard encryption algorithms;
• Access Controls: Access to personal data within solu77's internal systems is restricted to authorised staff members on a strict need-to-know basis. All internal access is logged and subject to periodic audit;
• Password Security: Account passwords are stored as salted cryptographic hashes. solu77 staff cannot view your password in plain text and will never request it from you;
• Intrusion Detection: solu77's infrastructure is monitored continuously for signs of unauthorised access, anomalous traffic patterns, and potential security incidents;
• Third-Party Security Assessments: The solu77 platform and associated game software from providers such as Pragmatic Play, Evolution Gaming, and Microgaming are subject to independent security and fairness certification by accredited testing laboratories.

Despite these measures, no internet-based platform can guarantee absolute security. You are encouraged to protect your solu77 account by using a strong, unique password, enabling any available two-factor authentication features, and logging out of your account after each session — particularly when using a shared or public device.

Data Retention Policy

solu77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods applied to each category of data are described below.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and research purposes without further privacy impact.

Your Privacy Rights

As a solu77 account holder, you hold a number of rights with respect to the personal data we process about you. solu77 is committed to honouring these rights promptly and without undue delay. To exercise any of the rights listed below, please contact [email protected] with the subject line "Privacy Rights Request" and include your registered account username and a description of your request.

Right of Access

You have the right to request a copy of the personal data that solu77 holds about you, together with information about how it is being used. solu77 will provide this information within a reasonable timeframe following receipt of a verified access request.

Right to Rectification

If any personal data held by solu77 about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor updates such as a change of residential address or email address can often be made directly through your solu77 account settings. For changes to core identity data, a rectification request to the support team will be required.

Right to Erasure

You may request that solu77 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other lawful basis exists for processing, or where you object to processing and your objection is upheld. Please note that solu77 may be unable to fulfil an erasure request where retention of the data is required by law — for example, financial transaction records subject to anti-money laundering retention obligations cannot be deleted upon request.

Right to Restrict Processing

You have the right to request that solu77 restrict the processing of your personal data in certain circumstances — for example, while a complaint or rectification request is being investigated. During a restriction period, solu77 will continue to store your data but will not actively process it for other purposes.

Right to Object to Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a valid objection, solu77 will cease all marketing communications to you without delay and update your account preferences accordingly.

Contact and Complaints

If you have any questions, concerns, or complaints regarding the way solu77 handles your personal data, or if you wish to exercise any of the privacy rights described in this Policy, please contact the solu77 Data Protection team using the details below.

Changes to This Privacy Policy

solu77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. Where changes are material, solu77 will notify registered account holders via their registered email address or via a prominent notice on the platform before the updated Policy takes effect. The "Last Updated" date at the top of this document will always reflect the most recent revision. Your continued use of solu77 following the effective date of an updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically so that you remain informed about how solu77 is protecting your personal information. Your trust and confidence in our platform is something we work actively to maintain every day.