Responsible Gaming
at solu77
Gaming at solu77 is meant to be a form of entertainment — not a source of financial stress or personal harm. Our Responsible Gaming programme gives every player in Bangladesh the tools, knowledge, and support they need to stay in control. From deposit limits and time-out features to self-exclusion and direct support access, solu77 is committed to keeping play safe, fair, and enjoyable for all adults aged 18 and above.
Gambling Should Always Be a Choice — Not a Compulsion
If you or someone you know is experiencing distress related to gambling, please stop playing immediately and contact the solu77 support team at [email protected]. Help is available 24 hours a day, 7 days a week. You are not alone, and reaching out is always the right move.
solu77 believes that the vast majority of players who enjoy our platform — whether they are following BPL cricket betting from Dhaka, spinning slots from Chittagong, or playing live casino tables from Sylhet — do so safely and responsibly. However, we recognise that for a small number of people, gaming can become problematic. This page sets out the full range of responsible gaming tools and policies that solu77 has in place, and explains how to use them. We encourage every player to read this page at least once, regardless of whether they currently feel their gaming is under control.
Strict 18+ Policy
solu77 operates a zero-tolerance policy on underage gambling. Every account applicant must confirm they are 18 years of age or older at registration, and identity verification checks are carried out to confirm this before full account access is granted.
Deposit Limits
Set daily, weekly, or monthly deposit limits in BDT directly from your solu77 account settings. Once a limit is active, it cannot be increased for 72 hours, giving you a genuine cooling-off window before any change takes effect.
Time-Out Features
Take a short break from solu77 at any time by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended and you cannot deposit, wager, or access the platform.
Self-Exclusion
If you feel your gambling is getting out of control, solu77's self-exclusion tool lets you block access to your account for a minimum of six months up to a permanent closure. Our team processes all self-exclusion requests within 24 hours of receipt.
Protecting Minors
solu77 strongly recommends that all account holders with children at home use parental control software to prevent underage access to gaming websites. Never share your solu77 login credentials with anyone, including family members.
24/7 Player Support
The solu77 support team is available around the clock to assist players who are concerned about their gaming behaviour. All responsible gaming queries are handled with complete confidentiality by a dedicated trained team.
Age Restriction and Eligibility
Participation in any form of real-money gaming on solu77 is strictly restricted to individuals who are 18 years of age or older. This rule applies to all players across Bangladesh — whether you are based in Dhaka, Chittagong, Rajshahi, Khulna, Sylhet, Barisal, Rangpur, Mymensingh, or Cox's Bazar. There are no exceptions to this policy under any circumstances.
How We Verify Age
When you create a solu77 account, you are required to confirm your date of birth during the registration process. Before withdrawals are processed and, in many cases, before full deposit access is granted, solu77 carries out KYC (Know Your Customer) identity verification. This requires you to submit a copy of a valid government-issued identity document — such as your National Identity Card (NID) or passport — that confirms your name and date of birth. Any account found to belong to a person under the age of 18 will be closed immediately and all funds will be withheld pending investigation in line with our Terms and Conditions.
Your Responsibility
By creating a solu77 account, you confirm that you are at least 18 years old and that all information provided during registration is accurate and truthful. Providing false information about your age is a serious breach of solu77's terms and may constitute a criminal offence under applicable law.
Under 18? Do Not Register
If you are under 18 years of age, you must not create a solu77 account or attempt to access the platform in any way. If you are aware of a minor who has accessed solu77, please report this to [email protected] immediately so that appropriate action can be taken.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise in oneself. solu77 encourages all players to periodically reflect on their gaming habits and to be honest with themselves about whether gaming is still a pleasurable recreational activity or whether it has begun to cause harm.
Common Warning Signs
The following checklist outlines common indicators that gambling may be becoming a problem. If you answer "yes" to several of these questions, we strongly encourage you to use one of solu77's responsible gaming tools or to seek external support.
Ask Yourself Honestly
Answering "yes" to three or more of the above questions is a strong indication that you should take a break using solu77's time-out or self-exclusion tools and consider speaking with a trained counsellor. Remember: recognising the issue early is the single most effective step you can take.
Healthy Gaming Habits
Set a strict entertainment budget before every session and treat any losses as the cost of entertainment — not as money to be recovered. Never gamble when you are stressed, upset, or under the influence of alcohol. Take regular breaks and keep gaming sessions time-limited.
Deposit Limits
One of the most practical tools solu77 provides for responsible gaming is the ability to set binding deposit limits on your account. Deposit limits give you direct, enforceable control over how much money enters your solu77 account within a defined time period, making it much easier to stick to a pre-planned entertainment budget.
How to Set a Deposit Limit
Deposit limits can be configured at any time from within your solu77 account settings panel under the "Responsible Gaming" section. You can choose from the following limit types:
- Daily Deposit Limit: The maximum total amount in BDT that can be deposited into your solu77 account within any 24-hour period;
- Weekly Deposit Limit: The maximum total deposited across a rolling 7-day window;
- Monthly Deposit Limit: The maximum total deposited across a rolling 30-day period.
Limit Reduction and Increase Rules
A reduction to an existing deposit limit takes effect immediately upon confirmation. This means that if you lower your daily limit from ৳10,000 to ৳5,000, the new lower limit applies right away. By contrast, a request to increase a deposit limit is subject to a mandatory 72-hour cooling-off period before the higher limit becomes active. This deliberate delay is designed to prevent impulsive decisions made in the heat of a gaming session from having immediate financial consequences.
Tip: Start Conservative
When setting a deposit limit for the first time, we recommend starting with a figure lower than you think you need. You can always review it after a full month of play. Starting conservative makes it far easier to identify whether your actual gaming spend is in line with your entertainment budget.
Time-Out Features
A time-out is a short, temporary suspension of your solu77 account that you can activate yourself at any time, without needing to contact support. It is the ideal tool when you feel you need a brief pause from gaming — whether because of a losing streak, an upcoming important life event, or simply a sense that you have been playing more than usual recently.
Available Time-Out Periods
solu77 offers the following time-out durations, selectable from your account settings:
- 24-Hour Time-Out: Your account is suspended from the moment of activation until the same time the following day;
- 48-Hour Time-Out: A two-day full account suspension;
- 7-Day Time-Out: A one-week break, suitable for a planned holiday or a period of higher stress;
- 30-Day Time-Out: A month-long suspension giving you a meaningful reset period.
What Happens During a Time-Out
While a time-out is active, your solu77 account is fully suspended. You will not be able to log in, place wagers, access the games lobby, or make deposits. Any pending withdrawal requests that were submitted before the time-out was activated will continue to be processed normally. You will continue to receive transactional emails (e.g., withdrawal confirmations), but all promotional communications will be paused for the duration of the time-out.
Ending a Time-Out Early
Time-out periods cannot be cancelled or reduced before the selected expiry time. This is intentional — the protective value of a time-out depends on it being binding. Once the time-out period expires, your account automatically reactivates and you may resume play if you choose to do so.
Cannot Be Reversed Early
Once a time-out is set, it cannot be cancelled before its scheduled end. If you need a longer break, contact support to request a self-exclusion instead.
Automatic Reactivation
Your account resumes automatically when the time-out expires — no action needed from you. You will receive a notification reminder before the period ends.
Self-Exclusion
Self-exclusion is solu77's most comprehensive responsible gaming tool. It is designed for players who feel that gaming has become a serious problem and who need a firm, extended, and binding break from the platform. Unlike a time-out — which is a short pause — self-exclusion is a formal, long-term account restriction that cannot be reversed without completing a structured reinstatement process.
How to Request Self-Exclusion
To apply for self-exclusion on your solu77 account, contact the support team directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered solu77 username and your preferred exclusion period. All self-exclusion requests are processed within 24 hours of receipt. During this processing window, we strongly recommend that you refrain from depositing further funds.
Self-Exclusion Period Options
- 6-Month Self-Exclusion: The minimum available exclusion period. Your account is suspended for six months from the activation date;
- 1-Year Self-Exclusion: A 12-month account suspension;
- 3-Year Self-Exclusion: A longer-term exclusion for players who need an extended break;
- Permanent Self-Exclusion: Your solu77 account is permanently closed with no option to reopen. Any remaining balance will be returned to your verified payment method.
What Self-Exclusion Covers
During a self-exclusion period, your solu77 account is fully closed. You will be unable to log in, deposit, wager, or create a new account under any name or email address. solu77 will suppress all marketing communications to your registered contact details for the full duration of the exclusion. Pending withdrawal amounts at the time of exclusion are processed and returned to your verified payment account (bKash, Nagad, Rocket, Upay, or bank card on file).
Reinstatement After Self-Exclusion
For exclusions shorter than permanent, a formal reinstatement request may be submitted no earlier than the expiry of the exclusion period. Reinstatement is not automatic — it requires a written request to support, a 7-day reflection period after that request, and re-completion of identity verification before account access is restored. solu77 reserves the right to decline reinstatement where there is evidence that problem gambling behaviour is ongoing.
Self-Exclusion Is Binding
Once a self-exclusion is confirmed by solu77, it cannot be lifted before the exclusion period expires, regardless of the reason given. If you are requesting self-exclusion, please be sure of your decision. It is designed to be a protective measure, not a reversible preference.
Protecting Minors
solu77 takes the protection of minors extremely seriously. While our age verification procedures are designed to prevent underage individuals from creating accounts, we also recognise that parents and guardians play a critical role in ensuring that children and teenagers do not access gambling content through a registered adult's account or device.
Account Security Best Practices
- Never share your solu77 username or password with any other person, including family members or friends;
- Always log out of your solu77 account when you have finished a session, particularly on shared devices such as family computers, tablets, or smartphones;
- Enable the screen lock and app-level password protection on any device used to access solu77;
- Do not save your solu77 login credentials in a browser that is accessible to children or teenagers in your household.
Parental Control Software
solu77 strongly recommends that households with children use reputable parental control software to restrict access to gambling websites at the network or device level. Parental control tools can block access to gaming sites independently of individual account credentials, providing an additional layer of protection. These tools are widely available and many are free of charge.
Parental Controls Work at the Device Level
Parental control software operates independently of solu77's own age verification systems. Even if a minor somehow obtains an adult's login credentials, parental controls at the device or router level can prevent the solu77 website from loading at all. We recommend using both layers of protection together.
Support and Resources
If you are concerned about your gaming behaviour — or if someone close to you has expressed concern — reaching out for help is the most important step you can take. solu77's support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) and will treat all responsible gaming enquiries with complete confidentiality and compassion.
Contact the solu77 Responsible Gaming Team
To activate responsible gaming tools, request self-exclusion, or simply talk through your concerns with a trained team member, please reach out using the details below. Remember: the email address below is plain text — it is not a clickable link. Please copy it manually into your email client.
Email Support
Write to the solu77 responsible gaming team any time. Include your username and a brief description of your concern and a team member will respond within 24 hours.
[email protected]Available Around the Clock
Support is available 24 hours a day, 7 days a week including public holidays. Response times are typically under 4 hours for responsible gaming requests, and self-exclusion requests are prioritised.
24/7 — Bangladesh Standard Time (UTC+6)Talking to Someone You Trust
Sometimes the most effective first step is speaking openly with a trusted family member, friend, or community leader about your gaming habits. In Bangladesh, family support networks are often a powerful source of strength. You do not need to address a gambling concern in isolation — sharing your experience with someone you trust can provide both emotional relief and practical accountability.
Our Commitment to You
solu77 commits to continuously reviewing and improving its responsible gaming programme. We monitor account activity for indicators of problem gambling behaviour and may proactively reach out to players whose activity patterns suggest they may benefit from additional support. This is not punitive — it is a genuine expression of our duty of care to every person who plays on our platform. Gaming at solu77 should always be a source of entertainment and enjoyment, never a burden.
Play Responsibly — and Enjoy Every Session
Now that you know how solu77 keeps gaming safe, explore our games with confidence. Set your limits, play within your budget, and enjoy Bangladesh's top online gaming platform.